We're here to help you
Reliable support for your Climate Intelligence, Geospatial AI, Satellite Analytics, and Environmental Monitoring workspace.
Target Response Times
Questions, product info, and account help.
Platform issues and functionality requests.
Outages and security-impacting incidents.
Response times may vary depending on request volume, issue complexity, and operational requirements.
Availability
Business Hours
- Monday – Friday9:00 AM – 6:00 PM IST
- Saturday10:00 AM – 2:00 PM IST
- Sunday & Public HolidaysClosed
Policy Details
Everything covered in our Support Policy
01Introduction
At Anuvith, we are committed to providing reliable support for our Climate Intelligence, Geospatial AI, Satellite Analytics, and Environmental Monitoring platform. This Support Policy outlines how users can request assistance, the types of support available, and our general support practices.
By using our services, you agree to this Support Policy.
02Scope of Support
Our support services may include assistance with:
- Account access and login issues
- Password reset requests
- Platform navigation and usage guidance
- Technical issues affecting platform functionality
- Subscription and billing inquiries
- General product information
- Service-related questions
Support is provided only for services and features offered directly by Anuvith.
03User Responsibilities
To help us provide effective support, users should:
- Provide accurate account information
- Clearly describe the issue being experienced
- Share relevant screenshots or supporting information when appropriate
- Maintain the security of account credentials
- Follow troubleshooting instructions provided by our support team
Users remain responsible for maintaining access to their accounts and protecting login credentials.
04Service Limitations
Support services do not include:
- Custom software development
- Third-party product support
- Hardware troubleshooting
- Consulting services unless separately agreed
- Recovery of lost data not retained by the platform
- Support for unauthorized modifications or misuse of services
05Account & Security Issues
If you believe your account has been compromised or accessed without authorization, please contact us immediately at support@anuvith.com.
We may take appropriate actions to protect account security and investigate reported incidents.
06Updates & Maintenance
From time to time, Anuvith may perform scheduled maintenance, updates, or service improvements.
We reserve the right to temporarily suspend or limit access to certain features during maintenance activities when necessary.
07Policy Changes
We may update this Support Policy periodically to reflect operational, legal, or service-related changes.
Updated versions will be published on this page with a revised "Last Updated" date.
Still need help?
For support requests or questions regarding this policy, reach out and our team will get back to you.
Anuvith · 1st Floor Harit Vihar Village Burari City, Burari, North Delhi, Delhi, India – 110084